MasterGuard
Comprehensive managed IT support packages
At the Heart of Your Business Success: MasterGuard Our Customer-First IT Support
The BTM IT Helpdesk Solution brings together a world-class team of IT professionals dedicated to delivering unfaltering client support. We provide our clients with access to an experienced and highly trained team and can be an additional layer to any in house team.
As your strategic IT support partner, we don’t just fix problems—we support your business to succeed in every aspect.
Defined IT Support for Every Need
Whether you're a growing startup, an established SME, or looking to bolster your internal IT teams, our services are designed to meet you where your needs are. We understand the challenges faced by businesses of all sizes and are committed to providing solutions that ensure your systems are not just operational but optimised for peak performance.
Your Expert Team and Strategic Partner
Our approach goes beyond traditional IT support; we see ourselves as an extension of your team, a strategic partner invested in your success. Our experts work closely with you to understand your business goals, technology environment, and the challenges you face, enabling us to offer proactive support and strategic guidance tailored to your specific requirements.
Cost-Effective Solutions Without Compromise
We know that for small and medium-sized businesses, keeping IT costs manageable without sacrificing quality or reliability is crucial. That's why we focus on delivering cost-effective IT solutions that don’t compromise on performance. Our goal is to help you maximise your technology investment, ensuring you get the most out of your IT infrastructure without straining your budget.
Unrivalled Support for Uninterrupted Success
Our unrivalled MasterGuard IT support services are designed to keep your business moving forward, no matter what. By ensuring all your systems are running smoothly, we help increase operational efficiency, reduce downtime, and enable you to leverage your technology to its fullest potential.
Why Choose BTM IT?
Choosing BTM IT means partnering with a provider that not only understands the intricacies of IT support but is also committed to your business's success. Our comprehensive service offerings, combined with our dedication to customer service, make us the ideal partner for businesses looking to leverage technology for growth and efficiency.
Unlock the full potential of your IT infrastructure with BTM IT. Contact us today to discuss how we can tailor our services to meet the unique needs of your business.
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With BTM IT by your side, you can expect:
Inclusive Remote Service Desk Support: Gain access to our expert team via telephone, email, and the BTM IT Service portal for quick and efficient resolution of your IT issues, ensuring minimal downtime and enhanced productivity.
Service Delivery Management: We're committed to continually improving the end-user experience and driving efficiencies across your IT operations, ensuring a seamless technology experience for your team.
24*7 Infrastructure Management & Monitoring: Enjoy peace of mind with our round-the-clock infrastructure management and monitoring, designed to provide a consistent, disruption-free service.
Scheduled Preventative Maintenance: We proactively maintain your systems to prevent issues before they arise, ensuring your IT infrastructure is always running at optimal levels.
Automated Updates & Patch Management: Stay secure and up to date with automated updates and patch management, reducing vulnerabilities and keeping your systems secure.
Third-Party Supplier Management: For technology not provided by us, we manage third-party suppliers to ensure cohesive IT support and service delivery.
Optional Reactive Desk-Side Support and Scheduled Onsite Visits: For issues that require a hands-on approach, we offer optional desk-side support and regularly scheduled onsite visits.
24*7 Emergency Support: In the event of a critical issue, our around-the-clock emergency support team is here to provide the assistance you need, when you need it most (chargeable service).
Choose your MasterGuard support package
MasterGuard
Complete
• Unlimited Support (Office Hours)
• Pro-Active Monitoring
• Contracted SLA
• Monthly Reports
• Best Practice Analyser
• Patch Management
• Anti-Virus
• Anti-Malware
• 24*7 SOC
• Network Support
• Automation & Remediation
MasterGuard
Support
• Unlimited Support (Office Hours)
• Contracted SLA
• Monthly Reports
• Best Practice Analyser
MasterGuard
Device
• Pro-Active Monitoring
• Best Practice Analyser
• Patch Management
• Anti-Virus
• Anti-Malware
• 24*7 SOC
MasterGuard
24*7
• Unlimited Support 24*7
• Pro-Active Monitoring
• Contracted SLA
• Monthly Reports
• Best Practice Analyser
• Patch Management
• Anti-Virus
• Anti-Malware
• 24*7 SOC
• Network Support
• Automation & Remediation